Order Processing

All new orders can be modified to accommodate changes needed by the customer. After an order has been placed, you can modify the billing or shipping addresses, shipping method, or even the products that have been ordered can be removed, changed, or new ones added. An order balance is always shown and you can apply partial or full payments using a real-time payment gateway, a back end POS menu, or manual credit/debit posts to the invoice. Use order statuses to keep track of new, completed, payment pending and shipment pending orders.

Edit Payments - apply and edit payments for orders by using the POS menu to capture credit card payments, check payments, over-the-phone payments, and debits for returns.

Edit Shipments - orders can be split into multiple shipments. The merchant can easily select any items that are not available to ship and a new shipment is created. Any number of new shipments configurations can be created.

Shipment Tracking - a shipping tracking number can be entered into the Shipment Tracking Number text box. The tracking number that you enter will be available for the customer if they view their account from your store.

Order Notes - you can add notes to keep track of details or explanations about any order. The notes are recorded with a date and time, and username of the person entering the note. Notes are for internal administration use only.

Order Files - used for electronic file delivery and digital gift certificates; these files can be attached, removed, validated, and fulfilled right from the order detail page.

Order Searching

The search orders interface allows you to selectively display and sort orders depending on the criteria you choose. Search by order date, order number, customer name, order balance, shipment status, or any selected order status. The results will be displayed so you can view basic information about each order with a link to more details, and additional order processing features.

Custom Order Statuses NEW 5.5 FEATURE

Now you can add and customize your order statuses so they will fit your business model. There are so many techniques for fulfilling orders, and AbleCommerce gives you the flexibility to create your own order statuses and setup the events that send email notifications. For instance, you can automatically send a shipment notification, or shipped partial email notification to your customers. You can also create internal notification systems, so that emails are sent to individual personnel when orders are marked with particular statuses. This is very useful if more than one person handles fulfillment of an order.

UPS WorldShip® NEW 5.5 FEATURE

AbleCommerce is integrated with UPS WorldShip to automate the process of entering your shipments and recording tracking numbers. Three easy steps:

1. Import your orders into UPS WorldShip program installed on your local computer.
2. Automatically export your tracking numbers when a shipment is processed.
3. Upload the tracking numbers to your store so customers can view their tracking information.

QuickBooks© Order Export NEW 5.5 FEATURE

AbleCommerce now includes tools so that you can transfer your order data directly into QuickBooks, eliminating the hassle of re-entering data. Using our client tools software utility (DataTransfer.exe), you can easily export from AbleCommerce into QuickBooks Basic, Pro, 2002, or 2005 versions.