The purchase of this priority support time will credit 60 minutes to your account, so that you will be able to receive live assistance through our support center.
After your order is placed, you may open a support case for assistance. If you would like to have someone else work with our technicians, you may go to your Customer Account and click on the CONTACTS tab to add technical support users. These secondary users will have full access to your support account.
We reserve the right to exclude support services for issues that would typically be handled by your system administrator, such as a compromised server, network or DNS, database administration, or email servers.
We may be unable to help with issues caused by a customization, upgrades, or issues resulting from a direct change to the database. For developer-level support or customization assistance, please try the AbleCommerce Community Forums or contact an AbleCommerce partner directly.
- Priority support requests are handled in the order in which they are received.
- We guarantee a maximum response time of 24 hours during normal business operations.
- Emergency, after-hours, and holiday support are not available at this time.