Free Support for 365 days!

With every AbleCommerce license purchased, you will receive 365 days of free technical support. This includes installation assistance, questions about setup, or..well, just ask us anything at all! If we can't directly help you solve a problem, we will certainly get you pointed in the right direction. Simply, login to your account to find the Support page with instructions on how to contact us, and we'll be with you shortly.

Active AbleCommerce Community

The AbleCommerce community is a huge resource that you can tap into. Experienced developers, seasoned AbleCommerce patrons, and the AbleCommerce team are there every day answering questions. If you have a question or need a little help with a customization, forums.ablecommerce.com is the place to go. Everyone benefits from the answers that are provided here!

Extensive Knowledge Base

It has always been our philosophy to teach rather than provide. That is why we have help.ablecommerce.com which is the primary source for current software news and updates, frequently asked questions, and a step-by-step installation guide. But installing AbleCommerce is the easy part. Once you have a new store, then you might need a little help getting started. You'll also find the Merchant Administration Guide which is kept updated with each new release and has all features documented with examples and lots of screenshots.

Priority Assistance

We know that sometimes things just go wrong and you need to turn your store over to the experts. In cases of upgrades, migrations, errors that can't be reproduced, or any urgent issue that requires immediate assistance, we do offer paid support or annual contracts.

 

Hourly

$ 150 per hour
  • Hourly Service
  • 2 to 4 hours
  • 1
  • 1
  • 9am - 9pm ET
    M-F, exc. holidays

Standard

$ 495 per year
  • Annual Contract
  • Not Included
  • Not Included
  • 12 to 24 hours
  • Unlimited
  • 3
  • 9am - 9pm ET
    M-F, exc. holidays

Premium

$ 995 per year
  • Annual Contract
  • 2 to 4 hours
  • Unlimited
  • 6
  • 9am - 9pm ET
    M-F, exc. holidays

Customizing AbleCommerce

Because AbleCommerce is written to be a customizable application, this often leads to questions that our software technicians are unable to answer. The wiki.ablecommerce.com site is created for the developer needing to know more about the API or any AbleCommerce user wanting some customization tips and techniques. For developer level assistance or coding issues, please check the wiki website or community forums. The AbleCommerce partner network is also available for those special projects you need, integrations, consulting, training, plug-ins, and more.