logo
Welcome to our new AbleCommerce forums. As a guest, you may view the information here. To post to this forum, you must have a registered account with us, either as a new user evaluating AbleCommerce or an existing user of the application. For all questions related to the older version of Gold and earlier, please go to AbleCommerce Gold forum. Please use your AbleCommerce username and password to Login. New Registrations are disabled.

Notification

Icon
Error

Options
Go to last post Go to first unread
speedythinker1832579  
#1 Posted : Tuesday, April 7, 2020 2:21:36 PM(UTC)
speedythinker1832579

Rank: Advanced Member

Groups: Authorized User, Developers
Joined: 5/20/2019(UTC)
Posts: 54

Thanks: 1 times
Hi

It could be a serious issue but I'm not sure how could it happen. I may seem it once before but didn't pay attention to it. But after this, it let me believe that there is an issue.

Here is the issue:

A customer (I named it "Mr. A") who was creating a user account from GA before checking out his order. He was using his PC at home making the order so it was not a public PC. Per customer, all of a sudden, his screen was showing up another user (I named "Mr. B") info and Mr. B was in Florida!!! He sent me a screenshot to verify the issue. I checked the info Mr. A sent to me and confirmed that there was a customer "B" in our system that matched the info from Florida. The order from the "Mr. B" was made 1 hr ahead of Mr. A.

Currently, the website has just upgraded to: 9.0.2.6218



Marco

Edited by user Tuesday, April 7, 2020 3:03:35 PM(UTC)  | Reason: Not specified

Wanna join the discussion?! Login to your AbleCommerce Forums forum account. New Registrations are disabled.

mazhar  
#2 Posted : Tuesday, April 7, 2020 2:26:59 PM(UTC)
mazhar

Rank: Administration

Groups: Admin, Administrators, HelpDesk, System, Authorized User, Developers, Registered
Joined: 10/5/2018(UTC)
Posts: 175

Thanks: 8 times
Was thanked: 17 time(s) in 15 post(s)
Hi, can you please name the page that screenshot was taken from.
speedythinker1832579  
#3 Posted : Tuesday, April 7, 2020 2:39:39 PM(UTC)
speedythinker1832579

Rank: Advanced Member

Groups: Authorized User, Developers
Joined: 5/20/2019(UTC)
Posts: 54

Thanks: 1 times
It didn't show the link but I can send you the image instead

-M
speedythinker1832579  
#4 Posted : Tuesday, April 7, 2020 2:57:46 PM(UTC)
speedythinker1832579

Rank: Advanced Member

Groups: Authorized User, Developers
Joined: 5/20/2019(UTC)
Posts: 54

Thanks: 1 times
This is a reply from the customer who told when did the issue happen:

"It was directly after the first step in the new customer page. It asks you to fill in all your info as well as create a password. After I submitted that page it took me to the page I sent you a screenshot of. I click on my cart to see if it was still correct and when I tried to check it out again it displayed the correct info. "


-M
mazhar  
#5 Posted : Wednesday, April 8, 2020 4:52:00 AM(UTC)
mazhar

Rank: Administration

Groups: Admin, Administrators, HelpDesk, System, Authorized User, Developers, Registered
Joined: 10/5/2018(UTC)
Posts: 175

Thanks: 8 times
Was thanked: 17 time(s) in 15 post(s)
Can you please send the image in private message or email me.
Naveed Ashraf  
#6 Posted : Wednesday, April 8, 2020 4:52:10 AM(UTC)
Naveed Ashraf

Rank: Advanced Member

Groups: Admin, Administrators, Developers, Registered, HelpDesk, Authorized User
Joined: 7/31/2019(UTC)
Posts: 77

Was thanked: 8 time(s) in 8 post(s)
Hi,

Please share the screen capture which user have provided. You can send me the link in private message.

I am looking into it, and it requires your support to reproduce the issue.

Also please tell me details about your website and any other information which you think might be helpful.

Edited by user Wednesday, April 8, 2020 4:54:24 AM(UTC)  | Reason: Not specified

Thanks for your support!
Naveed Ashraf
Ablecommerce.com
Developer Assistance Available
speedythinker1832579  
#7 Posted : Wednesday, April 8, 2020 2:10:51 PM(UTC)
speedythinker1832579

Rank: Advanced Member

Groups: Authorized User, Developers
Joined: 5/20/2019(UTC)
Posts: 54

Thanks: 1 times
Originally Posted by: mazhar Go to Quoted Post
Can you please send the image in a private message or email me.


I tried to PM you with pictures but the apps seem to don't like picture attachment.

Can you PM me your email so that I can send images


Marco
speedythinker1832579  
#8 Posted : Wednesday, April 8, 2020 2:15:35 PM(UTC)
speedythinker1832579

Rank: Advanced Member

Groups: Authorized User, Developers
Joined: 5/20/2019(UTC)
Posts: 54

Thanks: 1 times
Originally Posted by: Naveed Ashraf Go to Quoted Post
Hi,

Please share the screen capture which user have provided. You can send me the link in private message.

I am looking into it, and it requires your support to reproduce the issue.

Also please tell me details about your website and any other information which you think might be helpful.



Can you PM your email so that I can send pictures

Marco
Naveed Ashraf  
#9 Posted : Wednesday, April 8, 2020 2:21:08 PM(UTC)
Naveed Ashraf

Rank: Advanced Member

Groups: Admin, Administrators, Developers, Registered, HelpDesk, Authorized User
Joined: 7/31/2019(UTC)
Posts: 77

Was thanked: 8 time(s) in 8 post(s)
I sent my email address in PM. Please check
Thanks for your support!
Naveed Ashraf
Ablecommerce.com
Developer Assistance Available
speedythinker1832579  
#10 Posted : Monday, June 1, 2020 8:07:25 PM(UTC)
speedythinker1832579

Rank: Advanced Member

Groups: Authorized User, Developers
Joined: 5/20/2019(UTC)
Posts: 54

Thanks: 1 times
It is happening again!!!
This time, a customer creating a user account could see information from my staff account!
I think you guys need to take it series this time.
Last time, I was told that it could be caused by the "Cloudflair". Then, I asked the hosting company to disabled it and now our server running without through the ColudFlar.




Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.