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Upgrade From Gold R12 to Able 9 (Version: 9.0.0.5588) gives error
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pdesai18747525  
#1 Posted : Thursday, September 3, 2020 6:49:58 AM(UTC)
pdesai18747525

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I upgrade the existing site from Able 7.0.7 to Gold R12 and then after upgraded it from Able Gold R12 to Able 9(Version: 9.0.0.5588)

Upgrade was done successfully without error. But when i am running the site it gives error as below

undefined:retail.error.500
undefined:retail.error.server_error
undefined:retail.error.we_are_sorry_but_the_page_you_are_trying_to_access_has_experienced_an_error

undefined:retail.error.please_contact sales@xyz.com undefined:retail.error.to_report_this_problem

undefined:retail.error.go_back_to_home_page
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shari  
#2 Posted : Friday, September 4, 2020 10:18:16 AM(UTC)
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Hi,

Can you please copy/paste the error details by looking into the error logs from admin. This will help us in finding the exact issue you are having with your install.
Admin - Help - Error Log

Thanks
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Katie S  
#3 Posted : Friday, September 4, 2020 10:57:17 AM(UTC)
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The upgrade instructions have a specific step if you are going from Gold to 9.0.0 build 5588. However, we are now on version 9.0.2, so is there a reason you are not upgrading to the latest version?

http://help.ablecommerce...de_to_AbleCommerce_9.htm
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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pdesai18747525  
#4 Posted : Friday, September 4, 2020 11:35:35 AM(UTC)
pdesai18747525

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Originally Posted by: shari Go to Quoted Post
Hi,

Can you please copy/paste the error details by looking into the error logs from admin. This will help us in finding the exact issue you are having with your install.
Admin - Help - Error Log

Thanks


Nothing shown up in Error Log. I am getting below Error when i browse the site.
https://drive.google.com...XQ_uwro/view?usp=sharing

[img=https://drive.google.com/file/d/1URDWEnus5YaKjgyil8nJ2hXBkXQ_uwro/view?usp=sharing]Error[/img]
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shari  
#5 Posted : Tuesday, September 8, 2020 1:39:55 AM(UTC)
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Quote:
The upgrade instructions have a specific step if you are going from Gold to 9.0.0 build 5588. However, we are now on version 9.0.2, so is there a reason you are not upgrading to the latest version?

http://help.ablecommerce...de_to_AbleCommerce_9.htm


Hi,

Were you able to make it work?
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pdesai18747525  
#6 Posted : Friday, September 11, 2020 9:27:27 AM(UTC)
pdesai18747525

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Originally Posted by: shari Go to Quoted Post
Quote:
The upgrade instructions have a specific step if you are going from Gold to 9.0.0 build 5588. However, we are now on version 9.0.2, so is there a reason you are not upgrading to the latest version?

http://help.ablecommerce...de_to_AbleCommerce_9.htm


Hi,

Were you able to make it work?


Hello Shari,

We have follow the steps from Able Gold to Able 9 upgrade as provided below and that gives errors. When we run the website

undefined:retail.error.500
undefined:retail.error.server_error
undefined:retail.error.we_are_sorry_but_the_page_you_are_trying_to_access_has_experienced_an_error

undefined:retail.error.please_contact sales@dollhouseheaven.com undefined:retail.error.to_report_this_problem

undefined:retail.error.go_back_to_home_page

Once the above get resolved. then we can upgrade to the latest version.
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shari  
#7 Posted : Friday, September 11, 2020 9:57:58 AM(UTC)
shaharyar

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Please follow the special instruction given on this page to resolve the issue.

http://help.ablecommerce...de_to_AbleCommerce_9.htm


Type your drop-down text here.For final build 5588 only, perform the following temporary work-around. This will be fixed for the next release, but upgrading Gold to final build 5588 requires the following manual change:

Find the \app_data\AbleCommerce.config file and open it in a text editor. Locate the following module:

<add name="Redirection Processing Module" type="CommerceBuilder.Essentials.RedirectionProcessingModule, CommerceBuilder" enabled="True" />

Disable this module, by changing the setting enabled="False"
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pdesai18747525  
#8 Posted : Friday, September 11, 2020 10:18:37 AM(UTC)
pdesai18747525

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Hello Shari,

I have followed the special instruction and still it is still not working.
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shari  
#9 Posted : Friday, September 11, 2020 11:05:17 AM(UTC)
shaharyar

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We need to see the error details.

To see the error details please follow the steps.

1- Open Website/web.config
2- Search for the text
Code:
<customErrors mode="On" defaultRedirect="~/Errors/Error" redirectMode="ResponseRewrite">

3- Set mode value to Off and save the file
4- Again reload the page and share the error details.

thanks
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pdesai18747525  
#10 Posted : Friday, September 11, 2020 12:29:02 PM(UTC)
pdesai18747525

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I got below error. It seems like there is some settings needs to be set and which is not set correctly. I am not sure what it is.

Server Error in '/' Application.
Object reference not set to an instance of an object.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:


[NullReferenceException: Object reference not set to an instance of an object.]
CommerceBuilder.Web.Mvc.LayoutDataAttribute.OnActionExecuting(ActionExecutingContext filterContext) +471
System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) +49
System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) +454
System.Web.Mvc.ControllerActionInvoker.InvokeAction(ControllerContext controllerContext, String actionName) +973
System.Web.Mvc.Controller.ExecuteCore() +128
System.Web.Mvc.ControllerBase.Execute(RequestContext requestContext) +235
System.Web.Mvc.Async.AsyncResultWrapper.<.cctor>b__0(IAsyncResult asyncResult, Action action) +24
System.Web.Mvc.Controller.EndExecute(IAsyncResult asyncResult) +38
System.Web.Mvc.MvcHandler.<BeginProcessRequest>b__5(IAsyncResult asyncResult, ProcessRequestState innerState) +43
System.Web.Mvc.Async.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) +73
System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult) +38
System.Web.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +602
System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step) +195
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +128
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shari  
#11 Posted : Monday, September 14, 2020 4:20:07 AM(UTC)
shaharyar

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Hi,

I am still not sure what is the actual issue with your upgraded site. There is a chance of some issues in the existing data that is causing the null exception after upgrading to AC9.

Can you please share the exact page URL on which you are getting the error?

I will still recommend retrying your upgrade process from start to the latest version of Ablecommerce.

Thanks
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