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judy at Web2Market  
#1 Posted : Monday, June 17, 2024 9:09:35 AM(UTC)
judy at Web2Market

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We have a client who has no shipping methods set up for Guam and they do have orders (at least on 11/24/23) where an order was shipped to Guam before the upgrade to AC 9. I don't think the upgrade has anything to do with it, though. What is the magic combination for USPS rates to show up for Guam?
Guam is showing as a Province of the US in the State dropdowns.
In the admin, Guam is set up as a state under US Admin/Regions/States?code=US
When trying to set up a Region of Guam or add it under Contiguous US, it doesn't show up in the Include Selected States dropdown
2024-06-17_10-01-04.png (7kb) downloaded 0 time(s).
On a Gold site, it does show on a similar admin page
2024-06-17_10-03-03.png (27kb) downloaded 0 time(s).
How can they configure USPS to ship to Guam?
Thanks


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Katie S  
#2 Posted : Monday, June 17, 2024 3:49:45 PM(UTC)
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Hi Judy,

Guam is a territory of the US. Can you provide the address in Guam? I'm wondering if it's a military base, in which case, you would need to make sure that all 6 variations of the USPS methods are selected.

MPOs include Army Post Offices (APOs), Fleet Post Offices (FPOs), and Diplomatic Post Offices (DPOs)

Turning on the debug can often be helpful as well.
Thanks for your support!

Katie
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judy at Web2Market  
#3 Posted : Tuesday, June 18, 2024 7:59:05 AM(UTC)
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Address is 128 South Pago Court, Dededo, Guam 96929. I had debug on for a while and sometimes nothing was logged and one time it said Guam didn't have international rates, or something to that effect.
judy at Web2Market  
#4 Posted : Tuesday, June 18, 2024 9:52:50 AM(UTC)
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I found out the issue, but I don't know why the site has to be set this way. I got rates for Guam on my local development site for this client, which had been an upgrade of the Gold site. Their specific priority mail method was set to all zones. On the live site, that had been changed to zones Contiguous US, Alaska and Hawaii, IL, California. It did not include All Except:Canada, United States.
As I pointed out in my first post, there is no way to add Guam to United States like there had been in Gold.
Katie S  
#5 Posted : Tuesday, June 18, 2024 10:38:13 AM(UTC)
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To add Guam, or any other state/province:

1) From Configure > Regions > Country page, use the filter and select "U"

2) Click on the counter circle in State/Province column for United States.

3) In the upper-right corner, click the Add State/Province button.

4) Add Guam and the state code GU and save.

Let me know if this is the information you are looking for. If not, please clarify what isn't working in AC9.

Thanks for your support!

Katie
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judy at Web2Market  
#6 Posted : Wednesday, June 19, 2024 7:15:10 AM(UTC)
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Thanks for the reply, but Guam had already been added in the past 2024-06-19_8-14-12.png (15kb) downloaded 0 time(s)..
Katie S  
#7 Posted : Wednesday, June 19, 2024 9:23:12 AM(UTC)
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Quote:
As I pointed out in my first post, there is no way to add Guam to United States like there had been in Gold


Sorry Judy, but I'm just not following what the exact issue is. Can you be more specific please? Or is this solved now because of the way they had their shipping regions setup?
Thanks for your support!

Katie
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judy at Web2Market  
#8 Posted : Thursday, June 20, 2024 7:51:47 AM(UTC)
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It was solved by setting the zones to all for the shipping method, which includes countries other than US and Canada and they don't want that. It seems that I should be able to add Guam to the provinces when I configure in the shipping method to ship to US, but it doesn't show in the box. See images of Gold site vs AC9 site.
Katie S  
#9 Posted : Thursday, June 20, 2024 11:07:24 AM(UTC)
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Quote:
When trying to set up a Region of Guam or add it under Contiguous US, it doesn't show up in the Include Selected States dropdown


Check the bottom of the list. Guam is there, but it must be sorted incorrectly.
Thanks for your support!

Katie
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judy at Web2Market  
#10 Posted : Tuesday, June 25, 2024 7:21:52 AM(UTC)
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Katie, thanks for your help. Guam was not at the bottom of the list. I'll either give up on this or try to test later.
Katie S  
#11 Posted : Tuesday, June 25, 2024 9:43:08 AM(UTC)
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Sorry I wasn't able to explain better. I grabbed a screenshot, so maybe this will help.

guam1.png (59kb) downloaded 0 time(s).
Thanks for your support!

Katie
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judy at Web2Market  
#12 Posted : Tuesday, June 25, 2024 11:37:53 AM(UTC)
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Thanks, Katie. I know that is what I should see, but Guam just does not show up in that list on the problem site. Let's just drop it for now since we had a work-around.
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