logo
Welcome to our new AbleCommerce forums. As a guest, you may view the information here. To post to this forum, you must have a registered account with us, either as a new user evaluating AbleCommerce or an existing user of the application. For all questions related to the older version of Gold and earlier, please go to AbleCommerce Gold forum. Please use your AbleCommerce username and password to Login. New Registrations are disabled.

Notification

Icon
Error

Options
Go to last post Go to first unread
IDAutomation  
#1 Posted : Tuesday, August 6, 2019 8:52:49 AM(UTC)
IDAutomation

Rank: Member

Groups: Authorized User, Developers
Joined: 11/13/2018(UTC)
Posts: 23

Thanks: 16 times
Was thanked: 1 time(s) in 1 post(s)
I have a product a customer paid for and want to add a digital good to the order after the fact. I go to the Digital Goods tab, Add New button, search for a file, click the checkbox and click add selected and nothing happens.

UserPostedImage

Wanna join the discussion?! Login to your AbleCommerce Forums forum account. New Registrations are disabled.

IDAutomation  
#2 Posted : Tuesday, August 6, 2019 10:44:38 AM(UTC)
IDAutomation

Rank: Member

Groups: Authorized User, Developers
Joined: 11/13/2018(UTC)
Posts: 23

Thanks: 16 times
Was thanked: 1 time(s) in 1 post(s)
Now I've hit the same issue on adding single digital goods to certain licenses in the admin panel on the product setup side. I was able to add a single DG to two of the licenses but I cannot add the DG to the other 2 licenses that I need to add the software to.

UserPostedImage

Edited by user Tuesday, August 6, 2019 10:52:08 AM(UTC)  | Reason: Not specified

Katie S  
#3 Posted : Tuesday, August 6, 2019 4:32:03 PM(UTC)
Katie S

Rank: Advanced Member

Groups: System, Administrators, Developers, Registered, HelpDesk
Joined: 10/29/2018(UTC)
Posts: 421

Thanks: 4 times
Was thanked: 34 time(s) in 33 post(s)
Hi,

I'm not sure why this isn't working for you. I was able to add digital goods to a product with variants, and also to an order.

Are you seeing any errors in the log?


Thanks
Katie
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
IDAutomation  
#4 Posted : Wednesday, August 7, 2019 8:16:19 AM(UTC)
IDAutomation

Rank: Member

Groups: Authorized User, Developers
Joined: 11/13/2018(UTC)
Posts: 23

Thanks: 16 times
Was thanked: 1 time(s) in 1 post(s)
This morning I logged into the store and the two zips (that you could see in the screenshot) that I added to two of the licenses independently were gone, so that was bizarre and now I can add that zip to all 4 of the licenses I needed to add them. So for whatever reason, that fixed itself.

But I'm still unable to add a digital good on a customer's completed order. It acts like it's doing something when you click "Add Selected" because I see that quick three blocks moving timer appear but nothing changes? And I've tried adding other digital goods to see if there was just something wrong with that one file, but none of them would "add".

There are no messages in the Error File either.
Katie S  
#5 Posted : Wednesday, August 7, 2019 9:18:57 AM(UTC)
Katie S

Rank: Advanced Member

Groups: System, Administrators, Developers, Registered, HelpDesk
Joined: 10/29/2018(UTC)
Posts: 421

Thanks: 4 times
Was thanked: 34 time(s) in 33 post(s)
Let me try again, but this time I would like to mimic your digital good configuration. Can you provide a screenshot, or give me the settings for one of the DG's that won't attach?

Thanks,
Katie
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
IDAutomation  
#6 Posted : Wednesday, August 7, 2019 9:30:10 AM(UTC)
IDAutomation

Rank: Member

Groups: Authorized User, Developers
Joined: 11/13/2018(UTC)
Posts: 23

Thanks: 16 times
Was thanked: 1 time(s) in 1 post(s)
Here is the screenshot of my digital good setup:

UserPostedImage
Katie S  
#7 Posted : Wednesday, August 7, 2019 10:35:37 AM(UTC)
Katie S

Rank: Advanced Member

Groups: System, Administrators, Developers, Registered, HelpDesk
Joined: 10/29/2018(UTC)
Posts: 421

Thanks: 4 times
Was thanked: 34 time(s) in 33 post(s)
Ok, I found the problem. It happens if you use the search form and then try to use the Add Selected button for the search result. If you don't use the search form, the digital good can be added. You can still use the filter by alphabet feature at the top of the page, so that should make it a little easier.

Ref. AC9-1235
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
IDAutomation  
#8 Posted : Wednesday, August 7, 2019 10:55:11 AM(UTC)
IDAutomation

Rank: Member

Groups: Authorized User, Developers
Joined: 11/13/2018(UTC)
Posts: 23

Thanks: 16 times
Was thanked: 1 time(s) in 1 post(s)
Actually, since I have so few digital goods at the moment, I didn't need to search. I go the customer's order, go to digital goods tab:
UserPostedImage

And there it is in the list below without searching or hitting any letter:
UserPostedImage

I did try hitting the alpha character "I" just to see if it triggered or fixed anything and still nothing?
shari  
#9 Posted : Friday, August 30, 2019 6:41:50 AM(UTC)
shaharyar

Rank: Advanced Member

Groups: Admin, Developers, Registered, HelpDesk, Authorized User
Joined: 10/5/2018(UTC)
Posts: 703

Thanks: 5 times
Was thanked: 113 time(s) in 112 post(s)
Hi,

I am able to reproduce the issue you have mentioned. We will be giving updates in the upcoming release very soon.

For now, if you want to make it work there is a simple change in code that is needed.

please open \Website\Areas\Admin\Controllers\OrdersController.cs

Find this line of Code

Code:
public ActionResult AddDigitalGoods(FormCollection form, int orderNumber, string sortExpression = "Id Desc", int pageNumber = 1, int pageSize = 20)


and replace it with

Code:
public ActionResult AddDigitalGoods(FormCollection form, int orderNumber)


You will need to compile your project.

Please let me know if you have any trouble.
thanks 1 user thanked shaharyar for this useful post.
IDAutomation on 8/30/2019(UTC)
IDAutomation  
#10 Posted : Friday, August 30, 2019 9:53:15 AM(UTC)
IDAutomation

Rank: Member

Groups: Authorized User, Developers
Joined: 11/13/2018(UTC)
Posts: 23

Thanks: 16 times
Was thanked: 1 time(s) in 1 post(s)
Thank you, this worked for adding a download to a customer's order after the fact.
Users browsing this topic
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.