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TaxCloud Tax Issue with API
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gdelorey2939345  
#1 Posted : Monday, June 12, 2023 3:59:38 PM(UTC)
gdelorey2939345

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Hi AC -

One of our clients uses TaxCloud, and in the past few months noticed that TaxCloud is asking them to remit taxes in states they generally don't remit to. Upon working with TaxCloud support, their development team found an issue that is causing this, but it requires an update to the code that uses their API. If you review their API documentation, they've recently added a new attribute for 'deliveredBySeller' which must be false if "you ship orders to customers via common carrier (USPS, UPS, FedEx, etc)." I can't link directly to this portion of the API, but you can search for the attribute to find this information.

https://app.taxcloud.com/developer

Is this something AC can assist with? We have the source code for AC9 but I was unable to locate the API integration. Here's the ticket response from TaxCloud:

====

Hi,

It seems as if we are receiving your transaction data with the “Delivered By Seller“ flag set on these transactions. Indicating that a transaction has been delivered in person causes certain tax rules to change, resulting in these transactions collecting tax despite not being turned on to collect.

You should have the ability to change this on your integration, however, we're not sure where that is within AbleCommerce.

Reply to this email with any questions.

Regards,

Ginia Hines

Head of Customer Service
TaxCloud®
162 East Avenue, 3rd Floor
Norwalk, CT 06851
(877) 829-2568
go@taxcloud.com
https://taxcloud.com

====

Thanks,
Greg
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shaharyar  
#2 Posted : Tuesday, June 13, 2023 7:08:01 AM(UTC)
shaharyar

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I have seen the TaxCloud plugin code and found that we are sending this attribute as true.

If you have the source and want to see the location where we are sending this value, open file \IntegratedProviders\TaxCloud\TaxCloudProvider.cs and search for line with the following text

Code:
client.Lookup(


See the second last parameter, we are always sending this as true.
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gdelorey2939345  
#3 Posted : Tuesday, June 13, 2023 9:09:06 AM(UTC)
gdelorey2939345

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Thanks, Shaharyar! Based on their feedback and the fact that most probably deliver with a shipping service, you might consider changing that default and/or adding a configuration on the settings screen.

Greg
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Katie S  
#4 Posted : Tuesday, June 13, 2023 2:50:07 PM(UTC)
Katie S

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Hi Greg,

I reported the issue so we will try to find an acceptable solution to fix this issue.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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Katie S  
#5 Posted : Friday, June 23, 2023 11:23:48 AM(UTC)
Katie S

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Hi,

We have fixed this issue. The change is confirmed by viewing the logs to see we are sending False for DeliveredBySeller.

However, we are unable to obtain a valid test account for TaxCloud. They are a difficult company to work with.

Would you like to get an updated Plugin?
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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gdelorey2939345  
#6 Posted : Friday, June 23, 2023 11:26:59 AM(UTC)
gdelorey2939345

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Hi Katie -

That would be great, thank you. We did a fix on our end and are waiting to hear back from them but I wouldn't mind comparing ours versus AC's.

Thanks,
Greg
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Katie S  
#7 Posted : Friday, June 23, 2023 11:38:38 AM(UTC)
Katie S

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Hi Greg,

Absolutely! I'll have the dev team prepare an updated Plugin for you. It will be ready next week.

Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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Katie S  
#8 Posted : Tuesday, June 27, 2023 10:25:30 AM(UTC)
Katie S

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Hi Greg,

We have an updated Plugin prepared, but if you are wanting to compare our change with your own, you would need to have the source code. Did you want the updated, but compiled Plugin, or the source code changes?

Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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gdelorey2939345  
#9 Posted : Monday, July 10, 2023 5:11:08 PM(UTC)
gdelorey2939345

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Hi Katie -

Sorry, missed your reply. We have the source code so I can merge in those changes, but a compiled plug-in (if not too much trouble) might be nice as well.

Thanks,
Greg
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Katie S  
#10 Posted : Wednesday, July 12, 2023 12:07:36 PM(UTC)
Katie S

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Hi Greg,

I sent you a private message yesterday. Thanks!
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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