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IDAutomation  
#1 Posted : Tuesday, October 20, 2020 9:48:38 AM(UTC)
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I've been trying to change our Terms and Conditions but it won't save when I clicked "Save Settings" but shouldn't there be a save button in the toolbox area like the other ones?
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No matter how many times I click save settings, it's always the original, I've cleared cache and everything:
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mazhar  
#2 Posted : Tuesday, October 20, 2020 9:58:04 AM(UTC)
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Please check error log right after hitting the save button and see if there is any error registered related to store settings page. Please do post the error details if there is any related to this action.
IDAutomation  
#3 Posted : Tuesday, October 20, 2020 10:04:29 AM(UTC)
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There are no error messages at the time of saving settings.
mazhar  
#4 Posted : Tuesday, October 20, 2020 10:28:45 AM(UTC)
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When you hit save, is there a success notification alert appearing on top of screen in corner?
IDAutomation  
#5 Posted : Tuesday, October 20, 2020 10:39:36 AM(UTC)
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No I do not receive a success pop-up. I see a blip of the green timing circle that's in the middle, and once in a while I see the green bar at the top go by, but never a confirmation.
shari  
#6 Posted : Wednesday, October 21, 2020 4:13:23 AM(UTC)
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To see the error details, please follow the steps

1- Open web.config file in the root folder
2- Search for customerrors="On" and change it to off
3- Now visit the store configuration page
4- Right-click and select Inspect Element
5- From the browser console section, select Network Tab
6- Now Click the page Save button and it should create a new entry in Network Tab with an error status code
7- Click on the new list item in the network tab and it will open a section on the right side.
8- From the section on the right side, select the Response tab and it will show the error details
Screenshot 2020-10-21 141252.png (42kb) downloaded 3 time(s).
IDAutomation  
#7 Posted : Wednesday, October 21, 2020 8:42:11 AM(UTC)
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"Bad Request" was all it showed and a status of 400


UserPostedImage


Is there a way to make the change on the backend?

**********
Just for others if they hit the post, it was customErrors mode="Off" instead of customerrors="On" on our version.

Edited by user Wednesday, October 21, 2020 9:28:21 AM(UTC)  | Reason: Not specified

ray22901031  
#8 Posted : Wednesday, October 21, 2020 10:26:40 AM(UTC)
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>>> Is there a way to make the change on the backend? <<<

Please take what I say with a grain of salt. In the database there's a table called "ac_StoreSettings", the field name is called "CheckoutTermsAndConditions", however it's a little bit tricky. The field will accept HTML code, but in order for the entry to be visible in the admin section of the database, you have to reset IIS after saving, at least in my case. I couldn't get it to work with a browser reset or logging out and logging back into the admin.

I just tried it, I went to the table itself, I entered a value into the database field, save it, went to the admin backend, but it would not show the modified value until I reset IIS.

Hope this helps.

Edited by user Wednesday, October 21, 2020 10:30:30 AM(UTC)  | Reason: Not specified

IDAutomation  
#9 Posted : Wednesday, October 21, 2020 10:53:26 AM(UTC)
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Thanks Ray, I think I might wait then... did you have the same issue with not being able to change the check out terms too?
ray22901031  
#10 Posted : Wednesday, October 21, 2020 10:56:40 AM(UTC)
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No it's working on my end, my copy is a fresh install and not an an update or upgrade. I hate upgrades especially something as major as MVC, which is why I believe so many people are having so many issues. Either way, what I did works and support seems to be on top of.

Have a great day
shari  
#11 Posted : Thursday, October 22, 2020 5:34:38 AM(UTC)
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Quote:
"Bad Request" was all it showed and a status of 400


https://www.ablecommerce...-payment-complete-or-not
You had a similar issue discussed in this post. Was this issue resolved?

You are using 9.0.2.6218 and we were not able to reproduce the issues in the version.

Do you have any customizations related to this page? Any other details you can share with us to understand the issue completely.
IDAutomation  
#12 Posted : Thursday, October 22, 2020 8:10:54 AM(UTC)
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No, that was never fixed either.

We haven't done anything with that page, it won't save.

Naveed has done cusomizations for us with merging our database but I don't think anything that would have to do with that page. That page has been an issue for us for a long time :(
shari  
#13 Posted : Thursday, October 22, 2020 8:14:37 AM(UTC)
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Is it possible to share the following code files from the current directory in which the application is hosted?

1- \Website\Areas\Admin\Views\Store\Index.cshtml
2- \Website\Areas\Admin\Controllers\StoreController.cs
3- \Website\Areas\Admin\Models\StoreModels.cs

I will compare the code with my working local install to see if there is any difference.
IDAutomation  
#14 Posted : Thursday, October 22, 2020 8:28:57 AM(UTC)
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Does this help narrow down the issue? This was what it showed after trying to save again under another console screen
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shari  
#15 Posted : Thursday, October 22, 2020 8:40:09 AM(UTC)
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Thanks for sharing this. This will surely help us find the actual issue.

Can you please confirm if the issue occurs on page load as well or it is just appearing when you are saving the page?
IDAutomation  
#16 Posted : Thursday, October 22, 2020 8:44:10 AM(UTC)
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IDAutomationStore.zip (23kb) downloaded 0 time(s).
shari  
#17 Posted : Thursday, October 22, 2020 8:46:38 AM(UTC)
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Do you have Increment Order Number field empty?? It should not be empty!

Can you please share a complete screenshot of config form?
IDAutomation  
#18 Posted : Thursday, October 22, 2020 8:55:02 AM(UTC)
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Originally Posted by: shari Go to Quoted Post
Can you please confirm if the issue occurs on page load as well or it is just appearing when you are saving the page?


this is what comes up when I land on the page



UserPostedImage
shari  
#19 Posted : Thursday, October 22, 2020 9:00:05 AM(UTC)
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Thank you.

Quote:
Do you have Increment Order Number field empty?? It should not be empty!

Can you please share a complete screenshot of config form?


IDAutomation  
#20 Posted : Thursday, October 22, 2020 9:29:56 AM(UTC)
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No it is not empty but we do have order #'s that are much higher from a different store that we merged in on Able 7.0 that Naveed brought over for us.

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