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/Admin/Store Error - "Value must be between 1714871127 and 99999999" - /Admin/Store Error - "Value must be between 1714871127 and 99999999"
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brant25348293  
#1 Posted : Sunday, October 12, 2025 2:26:25 PM(UTC)
brant25348293

Rank: Advanced Member

Groups: HelpDesk
Joined: 1/20/2020(UTC)
Posts: 52
I am using Version: 9.0.11.9287, when I go to /Admin/Store and make a change, I cannot save it due to an invalid error. The error is "Value must be between 1714871127 and 99999999".

We have high order numbers, and the error says the order number is too great. Orders are still being processed, but I am unable to make any changes on this page, and I need to make a change. Can you fix this in the next release, or let me know how to resolve this error without editing code and recompiling?

Admin-Store-General-Failure.png (13kb) downloaded 1 time(s).

We are also unable to reduce the size of the order number because it is not an editable field in the store!
2025-10-12 16_49_09-AbleCommerce _ Store.png (8kb) downloaded 0 time(s).

Edited by user Sunday, October 12, 2025 3:50:49 PM(UTC)  | Reason: Not specified
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Katie S  
#2 Posted : Monday, October 13, 2025 12:32:43 PM(UTC)
Katie S

Rank: Advanced Member

Groups: System, Administrators, Developers, Registered, HelpDesk
Joined: 10/29/2018(UTC)
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Hi Brant,

It looks like the validation code might be incorrect, because the database table is still accepting large integers.

Most of the settings on this page should be in the ac_StoreSettings table. You should be able to work-around the issue by doing a quick manual edit of the database. What setting are you trying to change. I can point you to the correct entry if you share this info.

The store settings are cached, so if you make changes, you will need to recycle the application pool.

I will report this as a bug.
Thanks for your support!

Katie
Secure eCommerce Software and Hosting
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