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#1 Posted : Thursday, November 7, 2019 9:20:34 AM(UTC)

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Good Morning,
www.macoy.com is our site. What trigger do I use to send an automatic email when someone leaves something in the shopping cart? I see the email but not a trigger.

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#2 Posted : Friday, November 8, 2019 8:27:44 AM(UTC)

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There is no event trigger for abandon baskets alert. There is a report to see all the abandoned baskets under
Dashboard > Reports > Customers > Abandoned Baskets
with a button to trigger email.

The template selection can be found under Configure -> Email section.
#3 Posted : Tuesday, February 11, 2020 11:22:40 AM(UTC)

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Joined: 4/30/2019(UTC)
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Is there any chance of adding this in the future?

Our SEO guy is also pushing for this so we can automatically encourage customers to finish checkout, possibly with a coupon.
Manually sending them each day is tedious.

We purchased a plugin for AC Gold, but was hoping v9 would have automatic abandoned cart emails built in.
Naveed Ashraf  
#4 Posted : Wednesday, February 12, 2020 1:16:36 AM(UTC)
Naveed Ashraf

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There is a good news for you, the next release of AC9 have this feature and a lot of other new automation possibilities. We have a Zapier integration with a lot of new exciting features and new events and triggers.

Naveed Ashraf
Thanks for your support!
Naveed Ashraf
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