Do you need special assistance from an Able technican? That's what we are here for! Your purchase of a technical support incident entitles you to priority assistance.
Almost all of our subscription license plans already include free technical support, so before you make this purchase, please take a moment to see what you'll be getting.
Paid technical support includes:
- Your ticket is moved to the priority support queue.
- Phone support is available, but needs to be scheduled in advance.
- Tickets are answered by our most experienced technicians.
After your order is placed, there will be a short processing period before you receive an email with further instructions. If you would like to have a third-party work with our technicians, let us know and we'll be happy to help.
- Priority support requests are handled in the order in which they are received.
- We guarantee a maximum response time of 24 hours during normal business operations.
- A maximum of 60 minutes per order. Our rate is $150 per hour.
- Your card will be authorized for $150, and charged for only the time used at ticket closure.
Technical support time can be used towards specialized services such as upgrades or data migrations, but additional time may be necessary if the project exceed one hour.
We reserve the right to exclude support services for issues that would typically be handled by your system administrator, such as a compromised server, network or DNS, database administration, or email servers.