Free Technical Support Policy
We are thrilled to help merchants with their AbleCommerce store, and our licensed subscription plans include free support so you can open a ticket at any time of day, and you will get a response within 24 hours or less during business hours.
Our normal operating hours are between 9am – 5pm, Pacific time.
Monday through Friday excluding major holidays.
What is included -
Help with any documented feature built-in to AbleCommerce, such as:
- Configuration settings for tax, payment, and shipping.
- Questions about how to do a task.
- Questions about how something works or is supposed to work.
- Help finding information on a particular feature.
- Troubleshooting issues that can be reproduced.
What is not included –
- Solving random errors from your log file.
- Any broken pages after changes have been made.
- Support for moving your installation or upgrading.
- Emergencies.
- Custom code or developer-level questions.
We offer paid support as a service option -
Upon purchase of paid technical support, you agree to authorize 1 hour at the current rate. Access to the ticket center will be granted where you may open a ticket. A technician will work with you to solve the issue. If the issue is a bug in the software, there will be no charge. Once the issue is solved, the payment will be processed. Additional time may be needed for complex issues.
Free developer support -
We also have a community forum where you can ask questions that may be more technical, related to code customization, etc.
